Frequently asked questions about legal and privacy
We collect your name, email, phone number, date of birth and address to verify your identity and process deposits via DANA, OVO, GoPay and QRIS. We also log your login timestamps, device information and game activity to prevent fraud and improve your lobby experience.
Yes. Contact our support team and request a data export. We'll compile your account history, transaction records, personal details and login activity into a file and send it to your registered email within 14 days.
Only our support and compliance teams access your data when needed — for account verification, payment disputes or fraud investigation. We never sell or share your information with game providers, advertisers or third-party platforms without your written consent.
Your account is deactivated immediately and you lose access to the lobby. We retain your transaction records for seven years for legal compliance. Any remaining wallet balance is held according to our closure policy — contact support for withdrawal details.
Withdrawals to DANA, OVO, GoPay and QRIS are processed within 24 hours of approval. Verification usually takes 15-30 minutes; most transfers arrive in your wallet within a few minutes after that. Bank transfers may take 1-2 working days.
No. Payment details are processed through secure third-party gateways and never stored on our platform. We only keep your chosen payment method name and the last four digits for your reference when you log in.
Yes. Go to Account Settings and update your email, phone or language. Name, date of birth and address can only be changed by contacting support — we verify these against your payment history to prevent fraud.
