Your privacy questions, explained
Account records remain encrypted and stored for 7 years if withdrawal audit rules apply where local law permits. You can request full deletion at any time by emailing us with your username. We will anonymise your data within 5 business days of a confirmed deletion request.
Your email is used only for account recovery, deposit confirmations, payout notifications and security alerts. We send no marketing emails unless you opt in. You can disable all non-essential emails in your account Settings without affecting withdrawals or login access.
Yes. Email us with 'Data Access Request' in the subject line and your account username. We compile a report of all stored data — name, email, phone, payment history, login logs and game activity — and send it within 10 business days in a readable format.
We do not store your actual payment details. Deposits are routed directly to the payment provider via encrypted tunnel. We receive only a confirmation code, never the token or card number. This means even if our systems were breached, payment data would not be exposed.
We use session cookies to keep you logged in and analytical cookies to count page views and track game popularity. No third-party advertising cookies are set. You can see the full list and disable cookies in your account Settings without losing access to your account.
Email our support team at any time or use live chat on weekdays between 09:00–22:00 WIB. Include your account username and a description of your concern. We review all reports within 24 hours and take corrective action if a policy breach is found.
We share minimal data only with payment processors, fraud-detection services and compliance vendors. No data is sold to advertisers or unrelated businesses. Each partner signs a confidentiality agreement. Requests from law enforcement are honoured only where local law requires it.
